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Shopping cart shows up empty when it isn't


Guest howell

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So I add an item to my cart... When I click on "View Basket" my cart is empty, but when I go to any other page in my website, I still have the item in my cart.

This doesn't happen every time... just once and awhile. I'm pretty sure this is a cookie problem, because when I clear cookies, cache, etc. the problem goes away... but then after a few more visits to my site, it once again rears its ugly little head.

I'm using Firefox if that makes any difference. I've noticed other people on the forums have had this same problem - has anybody had any luck with a resolution?

Here is my site: www.howellwesternwear.com/cubecart... the problem may or may not occur if you test it... like I said, seems to just randomly happen... I'm afraid this will happen to customers and then they won't shop on my site!

Please help me!!! :)

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Guest Duck n Dive

What version of Firefox are you using? And have you managed to reproduce this error using IE?

I'm using Firefox 1.5.0.5 and still haven't managed to break your site yet. Will try again later.

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Hey Thanks for helping me look into this :)

I'm using Firefox 1.5.0.7.

It hasn't happened in IE yet, but I haven't done the majority of my testing in IE either.

Also using CC 3.0.10 with a few mods if that helps too.

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Kept searching through the forums and found my answer.

I had a Fantastico auto-install of cubecart.

Went into /includes/global.inc.php

Changed:

$glob['storeURL'] = "http://example.com/store";

to

$glob['storeURL'] = "http://www.example.com/store";

Mine didn't have the www in the domain name and apparently that was messing the cookies up.

It's working so far!

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  • 3 weeks later...

Kept searching through the forums and found my answer.

I had a Fantastico auto-install of cubecart.

Went into /includes/global.inc.php

Changed:

$glob['storeURL'] = "http://example.com/store";

to

$glob['storeURL'] = "http://www.example.com/store";

Mine didn't have the www in the domain name and apparently that was messing the cookies up.

It's working so far!

Has this been working okay for your so far? I am having the same problem (Like just about everyone else it seems like). My storeURL is already with the full domain name including the www.

It just popped in my brain that my cart does switch from non-ssl to SSL when in the actual cart. So I wonder if the SSL switch is causing the cookie tracking (or whatever is going on at the time) problem.

:P

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Guest vinyltrendz

I get customers that email me ALL THE TIME about this! Works ok for me. WHen i crank my cookies up to block them out.. i see the what customers see.

So i :

Changed:

$glob['storeURL'] = "http://example.com/store";

to

$glob['storeURL'] = "http://www.example.com/store";

like you did. We will see if this works

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  • 3 weeks later...

I haven't had any problems since with cookies. Adding the www to my url at this location: /includes/global.inc.php seemed to be the answer to my problem - hope this works for everyone else having the same problem.

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