Help Desk

Developer SemperFiWebServices
License Commercial
Compatibility CubeCart v6
Date Added 17th Feb 2016, 18:04
Last Updated 5th Nov 2018, 16:04

$25.00 $15.0015.00USD

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  • SFWS_Help_Desk-CCMP-CC62X-4.1.0.zip
Description
Documentation

This plugin adds Help Desk functionality to your store.

Configuration consists of:
- status
- display department drop down
- display priority drop down
- send admin ticket submitted email
- send admin ticket updated email
- send customer ticket submitted email
- send customer ticket updated email

For logged in customers you can:
- display a help desk link in the session box
- display a help desk link on the account page
- display a help desk link with the documents

On the customer side there is:
- view all their tickets page
- view/edit ticket page
- submit ticket page

On the admin side there is:
- manage tickets page
- add ticket page
- edit ticket page, with history and notes (can be internal only)
- pending tickets display on a tab on the dashboard
- 4 new email templates (sent on add, update or status change)
- full language entries so everything can be translated

Separate skin templates are implemented for the following skins:
- Foundation
- Custom Foundation 5
- Custom Foundation 6
- Foundation Other (based on foundation, for use with other custom foundation skins)
- Other (based on foundation, will need to be altered for use with non foundation skins)

You can see this plugin in action at the new CubeCartServices CubeCart 6 Demo Store.

Auto Install/Upgrade

Click the thunderbolt () icon next to the package you wish to use for instructions.

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