CubeCart will be operating business as usual thought the current global pandemic but our response times may fall slightly outside of our service level agreement as business and family time combine. To compensate we will be offering flexible weekend support where an when possible.

We thank you kindly for your support and wish all our merchants the very best through this unparalleled time.

Permalink | 18th March 2020 10:12

We are pleased to release CubeCart 6.2.9 which is predominantly a maintenance release.

Important Release Notes
Issue #2452 adds queries to the upgrade procedure to consolidate the cookie consent acceptance table `CubeCart_cookie_consent` which in some stores has become very large. This can cause the update to hang if a timeout situation occurs. We would recommend more advanced users either truncate this table prior to upgrade (if you are not concerned about keeping this data) or to run the following SQL at command line. If in doubt please consult your server administrator or technical support officer.

What's New?

• 36 Issues Resolved
• Live Chat (Technical Support for Subscribers Only) to bring this service inline with our hosted clients. This can be hidden in the "General Settings" section.
• Promotional and miscellaneous links to CubeCart Hosted.

Download: CubeCart-6.2.9.zip
 

Permalink | 27th February 2020 12:57

We are looking for a small number of merchants to try our new PayPal Commerce integration. 

Over the last few months we have worked closely with PayPal to build this brand new integration which will have no monthly fees.

Accept:

• Credit Cards
• PayPal
• Alternate Payment Methods

More information about the PayPal Commerce Platform can be found here:
https://www.paypal.com/uk/webapps/mpp/commerce-platform 

Please contact us if you operate an up to date CubeCart version 6 store and would like to join the soft launch. 

Permalink | 30th December 2019 10:23

We have retired our very old helpdesk system and migrated to ZenDesk in order to server our customers better.

The main benefits are that our chat and helpdesk are better integrated and email content is parsed more reliably. We also have tools to be able to benchmark how quickly we are able to resolve issues and now also provide a satisfaction survey for every ticket.

Existing customers can find us on live chat or simply email [email protected] If your email address is recognised our helpdesk will securely pull up all your customer data, subscription data and ticket history. If possible and in order for us to serve you quickly please email us using the email address held against your subscription.

Please do contact us if you experience any problems or if you have any suggestions as to how we may serve you better.

Many thanks to all our customers for your business.

Permalink | 28th November 2019 15:54