Technical Support

We provide two technical support plans. One has been designed for experienced webmasters and the other for those with little or no technical background at all. To date over 100,000 tickets have been resolved by our accomplished developers. We do not hire inexperienced first line technical support staff.

"Response to this ticket was exceptionally quick and instructions very detailed and accurate. I am very satisfied and impressed with the level of tech support offered by CubeCart."Matthew (Kent, United Kingdom)

Existing customer? Please email [email protected] to contact us now or find us on live chat.

Our Hosted CubeCart packages come with managed and unmanaged technical support.
We'll even migrate your existing store at no extra cost.

CubeCart Hosted
    • Technical Support & Management (No Web Hosting)
      Designed for those will little or no technical background using existing 3rd party web hosting.
    • Option 1: $60.00 monthly + $70.00 setup
      Option 2: $600.00 yearly
      No Contract - Cancel at anytime!
      Get two months free on yearly plan and save setup fee.
      (Prices include VAT)
    • Technical support for your store from experienced CubeCart developers. This service includes install & unlimited upgrade services. We will install any marketplace extension, perform hosting/server migrations and even make minor customisations for you.
    • Unlimited Email Support
    • Unlimited Live Chat Support
    • Fresh installation service
    • Unlimited upgrades respecting customisation
    • Proactive high risk security patching
    • Security auditing and cleansing
    • Web hosting/server migrations
    • Minor coding tweaks & changes
    • Installation of any existing extensions
    • 3 Hour Response Time SLA
    • 15 Hour Resolution Time SLA
    • Standard UK Office Hours
    • CubeCart Security Suite (Pro)
    • Premium Forum Membership
    • Technical Support (No Web Hosting)
      Recommended for experienced webmasters using existing 3rd party web hosting.
    • Option 1: $40.00 monthly
      Option 2: $400.00 yearly
      No Contract - Cancel at anytime!
      Get two months free on yearly plan.
      (Prices include VAT)
    • Technical support for your store from experienced CubeCart developers providing help with day to day tasks and resolving technical problems.
    • Unlimited Email Support
    • Unlimited Live Chat Support
    • 3 Hour Response Time SLA
    • 15 Hour Resolution Time SLA
    • Standard UK Office Hours
    • CubeCart Security Suite (Pro)
    • Premium Forum Membership
Please review our FAQ if you have any questions or contact us at [email protected].

Refund Policy - We will refund any purchase made within 30 days if no technical support has been requested. Our staff will cancel your subscription for you on request and you will keep the remaining support term. A cancellation request must be made at least two business days before the next bill is due. A 10% fee will be charged for refunds requested after subsequent term is billed where no support has been requested. To request cancellation please email [email protected].