Technical Support
Support from the developers who build CubeCart — no outsourced or AI agents.
Personal support from CubeCart experts
Friendly, experienced help direct from the CubeCart team — real people who know your store inside out and care about getting it right.
No contract — cancel any time from your customer area.
Technical Support
For self-hosted stores
$63.00/mo
+ $126.00 setup fee
- Unlimited email support
- Installation on compatible hosting
- On-demand upgrades
- Security auditing & cleansing
- Server migrations
- DNS & email configuration
- SSL certificate installation
- Backup & restore assistance
- Extension installation & configuration
- Template/skin troubleshooting
- Performance optimisation
- Database optimisation & maintenance
- Minor coding tweaks (up to 1hr/mo)
- 5-hour response SLA
- Standard UK business hours
- 14-day money-back guarantee
Best value
Free with Hosting
Already hosting with us?
Free
Every CubeCart Hosting plan includes it
- Personal support from the CubeCart team
- Upgrades, patches & security fixes handled
- Performance optimisation & monitoring
- Functionality tweaks, all looked after for you
14-day money-back guarantee. See our Terms of Use.
Free Resources
Prefer to help yourself? We've got you covered.
Knowledgebase
Step-by-step guides, tutorials, and troubleshooting articles written by the CubeCart team.
Browse KnowledgebaseCommunity Forums
Peer-to-peer support from thousands of CubeCart users. Ask questions, share tips, and learn from fellow store owners and developers.
Visit ForumsGot questions?
For general enquiries, get in touch and we'll be happy to help.
Contact Us